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BOOKING, TERMS AND CONDITIONS |
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Russian Adventures, trading as Adventure
Alternative Ltd, hereinafter called the Company, accepts
booking on the following conditions:
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A non-refundable deposit of $100 (or
its equivalent in other currency) must accompany the
booking form. The balance is due two weeks before
departure, but bookings made within this period are due
for immediate payment. If, for any reason, the balance
is not received by the due date, the Company reserves
the right to cancel the booking, retain the deposit paid
and charge cancellation fees in accordance with the
scales shown in the next paragraph.
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The price quoted for any expedition
covers the cost of the planning, the organisation and
carrying out of the expedition, the cost of specialist
equipment, supplies, administration and travel except
for the following, for which the client must be
responsible: inoculation fees, cost of transport to the
departure point for overseas travel, cost of visas,
personal prescribed medicines, personal equipment and
clothing, personal expenses while on the expedition (
drinks, laundry, telephone calls, souvenirs etc ).
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Cancellation of bookings must be
notified in writing. Cancellation charges are set out
below, based on the date of receipt of written
notification: More than 2 weeks before departure – no
loss of deposit, 2-1 weeks - 50%, less than 1 week on or
after date of departure...100%. Please note that travel
insurance premiums will not be refunded in the event of
cancellation at any time.
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If the clients withdrawal for an
expedition is due to one of the following reasons, and
satisfactory evidence is provided, the Company will
refund to the client the instalments made up until the
date of withdrawal subject to deductions of the
insurance company made by the Company on behalf of the
client: death of the client or clients accidental bodily
injury, illness, compulsory quarantine, summoning to
jury service or witness attendance in court or the death
or serious illness of a close relative or fiancé which
necessitates the presence of the client in the UK,
adverse weather conditions making it impossible for the
client to travel to the point of departure from the UK
in time.
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The
outline itinerary is a guide which the Company will
attempt to adhere but your final itinerary may differ in
respect of the order in which you visit various areas
and the places where you stay overnight. In particular
it may be necessary to alter your itinerary at short
notice due to adverse weather or road conditions, or to
operating conditions imposed by owners and operators of
accommodation, facilities, aircraft, vessels and other
forms of transport. Your itinerary will, however, be the
same in content, unless circumstances beyond our control
deem this impossible. Should weather conditions involve
clients in extra costs such as accommodation,
transportation and meals, such cost should be borne by
the client.
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Acceptance of tickets and vouchers
implies acceptance of the conditions under which the
transportation companies hold themselves responsible. No
responsibility of liability can be accepted for any
accident, loss or injury unless caused by proven
negligence. No liability can be accepted for
consequences of possible delay to aircraft, trains or
buses due to circumstances beyond our control.
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All monies accepted by the client
will be held in a client account. All monies will be
insured under a passenger protection scheme. The only
money to be used prior to an expedition will be for the
purchase of airline tickets through an established IATA
and ABTA agent.
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The right
is reserved to cancel the expedition for reasons beyond
our control, up to the date when payment of balance is
due, unless it is necessary to do so as a result of
hostilities. Political unrest or other circumstances
amounting to force majeure, or unless the client
defaults in payment of such balance. Should the Company
be forced to cancel an arrangement for any reason except
default by the client, the choice of an alternative or
full refund will be offered.
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Any complaints must be made in
writing to the Company within 15 days of the client's
return to the UK.
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Single supplements: any additional
requirements such as special diet or medical needs, or
any extensions to the tour, should be noted on the
booking form.
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The Company may sub-contract any of
its obligations under this contract.
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Prices quoted are based on exchange
rates and operating costs at the time of booking. The
Company reserves the right to levy fuel and/or currency
surcharges following significant currency fluctuations.
No other surcharges relating to operating costs will be
introduced, unless it becomes necessary for reasons
beyond our control. Surcharges, if any, will be demanded
in writing and clients must pay the increased costs.
Failure to pay the surcharges will be treated as a
cancellation of the booking by the client and
cancellation charges will apply. No surcharge of less
than 5% will be levied; if however the surcharge exceeds
10% of the price quoted at the time of booking, the
client is entitled to cancel the expedition and obtain a
full refund. No surcharges will be made less than 30
clear days before the date of commencement of the
holiday.
Insurance:
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It is essential that all
participants are adequately insured. Adventure
Alternative operates an expedition insurance scheme for
groups, with a supplement for baggage and personal
effects. Details of this are on request. Some of our
tours include trekking peaks and white water rafting;
these will require a 'high risk' insurance policy.
Details will be forwarded to each participant in advance
of the expedition.
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While the expedition is in progress,
all decisions shall be made by Adventure Alternative
staff. The team members shall act in accordance with all
Company staff's reasonable instructions. The Team Leader
or Company staff may withdraw a client from the
expedition at any time if the staff member is of the
opinion that the client’s presence is likely to
prejudice the good order, discipline or safety of the
expedition or if the client breaks any law or regulation
of any country where the expedition takes place. The
client shall indemnify the Company against any loss or
expense that may be incurred as a result of the clients
behaviour described in this clause.
Liability:
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The Company's liability ( which
includes the liability of its employees and agents ) to
the client in contract, tort or otherwise arising out of
or in connection with the expedition and its
organisation and planning shall not exceed ?1 million.
The Company shall not be liable for any indirect or
consequential losses or cost however they may arise. The
Company will not be in breach of this contract for any
delay in performing or failure to perform it's
obligations under this contract if the delay or failure
was due to an act of God or any other circumstance
beyond the Company's control. Nothing in this clause
excludes or limits the Company's liability for death or
personal injury caused by the Company's negligence or
fraudulent misrepresentation.
Health:
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Except as disclosed in the medical
questionnaire, the client confirms that he or she is in
good health and is unaware of any reason why he or she
may be unsuited to taking part in the expedition or may
be likely to suffer illness or injury during the
expedition, taking into account the challenges and
purposes of the Expedition. If any information given in
the booking form or medical questionnaire is proven to
be incorrect then the Company reserves the right to
remove that client from the expedition and the client
shall not be entitled to any refund of payment made
under this contract.
Documents:
Package holiday regulations:
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As a result of the nature of the
planning process involved in all Adventure Alternative
expeditions, the Company is not in a position at the
time of contract to confirm: the operator, flight number,
and departure date or departure or arrival destinations.
This is stated in order to comply with Civil Aviation
Authority Guidelines; or all the elements required under
the Travel Package Holidays and Package Tours
Regulations 1992, regulation 9.
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The contract is personal to the team
member who shall not transfer the benefit to any other
person without the Company's consent.
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If any of these booking conditions
is found by any court or other competent authority to be
wholly unfair or unenforceable the validity of the rest
of the contract shall not be affected and shall remain
valid and enforceable to the extent permitted by the law.
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This contract is governed by English
law and is under the jurisdiction of the English court.
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